Query 1. What is the difference between Return and Inbound Order?

Return orders are for items that have been retrieved from your storage for an event or any business purposes and you wish to return them to our warehouse. However, these items must be returned back within 30 days from the date of retrieval. To learn how to schedule a return order.

Inbound orders are for new incoming shipments and items that will be returned back to our warehouse after more than 30 days from the date of retrieval.

Query 2. What are your Delivery options?

There are 3 delivery options:  

– Same day delivery – delivery fulfilled within 24 hours from the time order is being created. Additional charges apply. The cut-off time: 12pm.

– Express delivery – delivery fulfilled within 2 hours from the time order is being created. Additional charges apply. The cut-off time: 4pm.

– Standard – delivery fulfilled from 2 or more days subject to availability. Only basic transportation charges apply. The cut-off time: 4pm.

Note: that you will not be able to schedule same-day and express options after the cut off time.

Query 1. What is the termination billing and payment process?

1. Invoice Issued for Estimated Termination Services

Upon order confirmation, an invoice for the termination order will be issued 7 days before the scheduled termination date. These charges are based on the estimated termination services either based on your quotation or the load of your items. Unless mentioned, these estimated charges usually do not include any additional surcharges. e.g. stair carry, unpacking, assembly services and so on.

IMPORTANT – Please ensure that payment for the invoice is made 5 working days before date of termination service. Otherwise, not only will we not be able to proceed with the termination service, a LATE CANCELLATION fee may apply (refer to 2B).

2. Termination Order on Actual Day
3. If there is no issue with payment and there is no outstanding fee, Spaceship will proceed with the scheduled termination.
4. If payment is not made before scheduled date, do note that we will not be able to proceed with the Termination Order. You might also incur a Late Cancellation Fee as the Order is cancelled with less than 5 working days notice and the required manpower and timeslot have been allocated to you.
5. Actual Services Rendered on Date of Termination

On the day of the termination/move, services performed on the ground at your request may differ from what was initially estimated. This includes requests such as assembly service, unpacking service, stairs carry and/or disposal. We will record the actual services performed to use as a basis for determining actual charges. The actual charges may therefore be more or less than what you have paid for, during the initial payment.

4. Actions from Customer
5. If charges for the actual service is equivalent tothe initial payment for estimated charges, there is no further action required on your end.
   B. If charges for the actual service is more thanthe initial payment for estimated charges, as the amount paid is insufficient to cover the actual cost, an additional invoice for the additional charges will be issued to you. If payment is not made by the due date, the security deposit withheld by us will be used to offset the additional charges.
   C. If charges for the actual service is less than the initial payment for estimated charges, there is no further action required on your end and the excess amount paid will be refunded to you.

Query 2. How does the billing cycle work?

Billing is done monthly, and the billing cycle consists of a start date and an end date. The start date of your billing cycle will begin at the earlier of

(a) the day your items first arrive at our storage facility, or

(b) 7 days after we drop off empty boxes to you.

The end day of your billing cycle will be on the day before the next billing cycle. Billing cycles will renew automatically monthly.

Query 3. When do I have to make my first payment?

Upon placing an order with us, an invoice will be sent to you. 

Query 4. What are the payment options available?

For businesses, we accept payment via credit card, bank transfer or cheque. An invoice will be sent at the beginning of your billing cycle and you will have 7 days to make payment.

Query 1. Can Mero Storage retrieve specific items in my box?

Unfortunately, we are unable to retrieve specific items in your box. Your privacy is of utmost importance to us and for security reasons, we will not be able to open your box. 

However, you can select specific boxes to be returned to you. When scheduling a retrieval, indicate that you want us to collect the box back on the spot, we’ll wait up to 15 minutes for you to take the item(s) out before sealing and bringing the box back to storage.

Query 2. Can I collect the items from the warehouse myself?

Unfortunately, we do not allow any public access to our storage facility for security reasons. 

Query 1. Can We use our own boxes?

One will be required to use boxes provided by us. Mero storage boxes are of industrial grade and are highly durable to ensure that your items are stored securely. In addition, they are standardized to improve efficiencies and space utilization, thus allowing us to pass on the cost savings to you.

Query 2. What kind of boxes do you offer?

One can only use our boxes measuring 60cm (L) by 40cm (H) by 34cm (W) and the weight limit is 20kg.

Under the General Items Plan, we currently offer 2 types of boxes for storage of your loose items – Mero storage boxes and document boxes

(Dimensions: 40cm by 32cm by 31cm, Max weight = 15kg)

Query 3.  Is there a weight limit on the boxes?

Yes. The maximum weight per box is 20kg. This is set so that your items can be safely stored.

One packing tip is to split up the heavier items over multiple boxes and mixing them with lighter items (i.e clothing’s). Please avoid packing it all with books as the heavy weight will damage the box.

Query 4. Why is the inventorising of my boxes necessary?

We highly recommend that you put a brief description of items in the boxes. This allows us to be able to retrieve specific boxes for you, in the event that you need something back.